Below you will find answers to frequently asked questions regarding the GHIA TRIAS Body Shop. If you have a question not answered here, you can email us at andre124_2000@yahoo.com
- Can I choose a collision repair facility of my choice?
- Where do I get a claim number?
- Will the parts be ordered before I drop off my car for repair?
- If my vehicle's frame is damaged is the car a total loss?
- Can you match my car paint color?
- Can I get other service work done on my car while it is in the body shop?
- How long will the repairs take?
- How can I get a rental car?
- How do I check the status of my car online?
- Is there a warranty on the repairs to my vehicle?
- Do I have to pay a deductible?
- To whom do I pay a deductible to?
- How long will the repairs take?
- Is there a warranty on the repairs to my vehicle?
Can I choose a collision repair facility of my choice?
You are not obligated to choose a collision repair facility that your insurance company recommends, nor are you required to obtain multiple estimates. You are the owner of your vehicle and entitled to select the repair facility of your choosing.
Where do I get a claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in when you come to begin the repair process. Johnson Body Shop will do the rest.
Will the parts be ordered before I drop off my car for repair?
Absolutely. We generally order your vehicle's parts at the time we write the estimate. We typically schedule your vehicle for repair after parts have been received, unless it’s found unsafe to drive. If that is the case, we will help you arrange for a rental vehicle as soon as possible.
If my vehicle’s frame is damaged is the car a total loss?
No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of-the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Can you match my car paint color?
Today's modern factory finishes incorporate multiple layers of highly specialized paints. Johnson Body Shop has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Can I get other service work done on my car while it is in the body shop?
Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements. We offer basic mechanical services; including brake repair, A/C service, glass replacement, paintless dent repair and repair other non-related body damage.
How long will the repairs take?
Check back soon for more information.
How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
How do I check the status of my car online?
We will give you a unique RO identification number that corresponds with your vehicle. If you are unsure what your RO number is, simply call our customer service department and we will give it to you. Simply select Check Vehicle from our homepage and enter.
Is there a warranty on the repairs to my vehicle?
Check back soon for more information.
Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he or she will tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
To whom do I pay a deductible to?
If your deductible is not waived, it will be your responsibility to pay Johnson Body Shop when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he or she will tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
How long will the repairs take?
Vehicle repair time is determined by the complexity of the damages. Johnson Body Shop will make the repair in a timely manner without compromising quality standards for the sake of time.
Is there a warranty on the repairs to my vehicle?
Yes. Johnson Body Shop guarantees all repairs with a lifetime warranty.
